Privacy policy

Last updated: 13 November 2026

This policy explains what personal information we collect when you contact us or use this website, why we collect it, and what we do with it. We follow the Australian Privacy Principles in the Privacy Act 1988 as the standard for how we handle your information.

Who we are

Sydney Polished Concrete is a concrete flooring business based in Sydney, NSW. For anything to do with your personal information, including the requests described below, contact us:

Email: info@sydneypolishedconcrete.net.au
Phone: 02 5850 4790

What we collect

When you send an enquiry. Our contact forms ask for your name, email address, phone number and a message. Your message may include your suburb, the size of your floor and details of the work you're after.

When you become a customer. To measure, quote and complete a job we may also collect your site address, access details, photos of the floor and invoicing details. We collect this from you directly, by phone, email or in person at the measure.

When you browse this website. Like most websites, our hosting server keeps basic technical logs, such as IP addresses, browser type and the pages requested, to keep the site running and secure. The fonts on this site are loaded from Google Fonts, so Google receives your IP address when a page loads.

This website doesn't use analytics, advertising or tracking cookies. We use Google Search Console to see how the site appears in Google search results. Search Console reports search data in summary form and doesn't track individual visitors on this website.

Why we use it

We use your information to reply to your enquiry, arrange a free measure, prepare and send quotes, carry out and invoice the work, and meet our legal and tax obligations. If you send an enquiry, we'll only contact you about that enquiry. We don't add you to a mailing list, and we never sell or rent your personal information.

Who we share it with

We share your information only with services that help us run the business, and only as far as they need it:

• Web3Forms receives what you type into our contact forms and delivers it to us by email. Under its data processing terms, submission data is kept for up to three years.
• Gmail (Google) is our email provider, so enquiries and our email conversations with you are stored in our Google account.
• Google Fonts receives your IP address when this website loads, as explained above.

We don't disclose your information to anyone else unless you agree to it or the law requires it.

Information stored outside Australia

Web3Forms and Google may store and process information on servers outside Australia, including in the United States. By sending us an enquiry through this website or by email, your information may be handled by these providers overseas under their own privacy and security terms.

How we keep it secure and how long we keep it

Your information is kept in password-protected accounts that only we can access. We keep the records for a job, including quotes and invoices, for at least five years, because the Australian Taxation Office requires businesses to keep tax records for five years. Enquiries that don't go ahead as a job are deleted from our email after 12 months. Copies held by Web3Forms follow its own retention period, described above.

Accessing, correcting or deleting your information

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we don't need to keep it for legal or tax reasons. Email info@sydneypolishedconcrete.net.au or call us. We'll respond within 30 days and won't charge you for making a request.

Complaints

If you're concerned about how we've handled your personal information, please contact us first and we'll do our best to fix it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy when our services, tools or the law change. The date at the top of this page shows when it was last updated.